Susan S. Moore

Instructor (Jacksonville, FL)

Summary of Qualifications:

  • Enthusiastic and creative, high-energy professional with a natural ability to speak to groups of people.
  • Effective facilitator possessing exceptional inter-personal communication skills.
  • Demonstrated planning and organizational skills.
  • Exceptional relationship-building and empathy skills.


  • Bachelor of Arts (Business Administration) University of North Florida '87


Myers Briggs Type Indicator, Situational Leadership II, Situational Self      Leadership, Achieve Global, Development Dimensions International , 7 Habits of Highly Effective People, Bar-ON Emotional Quotient Inventory (Eqi)

Relevant Experience:

June 2000 to November 2006
OUC (Orlando Utilities Commission),
Orlando, Florida

SR HR Consultant

Coordinated and facilitated all leadership development workshops at OUC to include New Supervisors, Middle Management, Administrative Assistants, and Professional employees.  Successfully graduated over 220 students through various one-year programs.

Planned and coordinated all compliance training for OUC to include Workplace Violence, Diversity, Sexual Harassment and New Employee Orientation.  Resulted in 1,100 employees receiving over 12,000 hours of training.

Facilitated a wide variety of workshops such as Effective Communication, Conflict Resolution, Effective Performance Evaluation, Coaching, Supervisory functions, Myers Briggs Type Indicator, Situational Leadership, Emotional Intelligence and Diversity.

Acted as liaison to resolve employee issues for the Customer Connect Department  Successfully resolved 19 employee complaints.

Provided mediation services to 5 OUC departments which resulted in the resolution of 8 different employee conflicts.

December 2003 to present 
VCC (Valencia Institute),
Orlando, Florida

Part-time Adjunct Instructor

Facilitated a wide variety of workshops for outside clients to include Time Management, Effective Communication, Effective Performance Evaluation, Empowerment, Problem Solving and Self Responsibility.  This training delivery resulted in positive participant reviews which in turn helped to cement Valencia Institute’s relationship with the corporate community.

Certified in Achieve Global and DDI courses.

Clients include Darden Restaurants, Orange County Clerk of Courts, Florida Municipal Power Association, Harcourt, Osceola County Schools

February 2000 to June 2000
Orange County Government,
Orlando, Florida

HR Recruiter

Coordinated and managed all job fair participation for Orange County Human Resources.  Participated in 7 job fairs in a four month period.

Coordinated recruitment for Orange County Firefighters ensuring candidates met all requirements of complex qualifying process.  Successfully qualified over 300 candidates in four month period.

April 1989 to February 2000
Jacksonville, FL (a municipally owned utility with 2400 employees)

Jul. '98 to Feb. '00
HR Advisor - Training Specialist

Facilitated a wide variety of employee development courses such as:

Achieving Communication Effectiveness Business Writing

Myers Briggs Type Indicator (MBTI) Inside Service

7 Habits of Highly Effective People Leadership Bridge

Situational Leadership II            Situational Self Leadership

Successfully delivered over 107 workshops in an 18 month period with excellent participant reviews.

Collaborated with the corporate strategy team to align training courses with overall corporate goals.  This resulted in the development of a required training curriculum for all JEA employees.

Guided teams through work improvement process.

Mar. '93 to Jul. '98
Senior Personnel Specialist

Coordinated the recruitment, testing and selection of candidates for the state certified apprenticeship program  This effort resulted in the processing of 2,000 candidates and the successfully hiring of 65 apprentice linemen.

Planned, organized and implemented in-processing of 700 new employees during business merger.

Developed and guided other personnel specialists.

Designed offer letters and coordinated employment procedures with outside vendors.

Nov. '90 to Mar. '93
Personnel Specialist

Reviewed employee personnel actions for compliance with contracts, pay plans, and Civil Service Rules and Regulations.

Delivered new hire orientation to over 300 new employees.

Developed and implemented job-line and process for hiring part-time customer service representatives.

Apr. '89 to Nov. '90
EEO Aide

Performed responsible para-professional and technical assistance for the Equal Opportunity Employment Officer.

Prepared and graded interview documents and selection lists.

Generated statistical reports and produced annual Affirmative Action report.